Premium handmade eyewear are primarily formed, assembled and polished by the human hand. The majority of bespoke handmade eyewear are crafted from high-quality acetate and not cheap plastics used within the commercial eyewear arena. 

Our handmade eyewear ranges are built from the following superior materials:

1. Mazzucchelli acetate
2. OBE German hinges
3. Zeiss and Essilor lenses

The vast majority of premium handmade eyewear brands produce far fewer quantities per style than the large commercial fashion houses and this relates to a lower economy of scale scenario. 

Justin and Hailey Bieber, Logan Paul, Madonna, David and Victoria Beckham, Will.I.Am, Maluma, Justin Timberlake, Jay-Z and Beyonce, Rita Ora, Anthony Davis, Ciara, Lil' Baby, Joey Badass, Travis Barker, Scoot Henderson, Lenny Kravitz, Future, Kodak Black, Tory Lanez, Wizz Kid, Paris Saint-German, Lady Gaga, Stevie Wonder, Wiz Khalifa, Usher, Ariana Grande, Nicole Kidman, Charlize Theron, Travis Scott, Young Thug, Russell Brand, SAINt JHN 

Yes, all our frames are ready for the use of prescription lenses.

Please allow up to 3-5 business days for your order to process. In the event that your order is placed on hold and we are unable to reach you within 7 business days, we reserve the right to cancel your order. *All orders placed between 12:00 p.m Friday and 11:59 p.m Sunday will not be processed until the following business day.

Once your order ships, you will receive a shipping confirmation email with a TRACK PACKAGE button. Click the button to follow the status of your shipment.

Every single one of our frames is handmade and one-of-a-kind. Our acetate frames are made with cellulose acetate, which varies from batch to batch. This means there can be slight pattern and color variations.

We offer overnight shipping for all domestic orders. Please allow 2-3 business days for your order to be processed. Orders placed on weekends and public holidays are processed the following business day. Once shipped, orders should deliver within 2-3 business days.

As we require a signature for delivery, we recommend that you try to be home to receive your package. If you’re unable to be home, we recommend that you leave instructions for the safest place to leave your package.

No, we can't reroute any packages to a different address after they've been shipped. However, you can email us at hello@shadeandco.com with your order number and we can request that your package be returned to our warehouse and re-shipped to a different address with an additional fee.

For purchases made in-store:

Undamaged and unused items in their original packaging may be exchanged for another item or store credit within 7 days of purchase.

Please note, we do not issue refunds or exchanges of any kind for any discounted/sale items, and/or items which are worn out of store. All sales are final.

For purchases made online:

If you are not satisfied with your purchase, you have 7 days from the shipment of your order to request a return authorization on our Returns Portal. Please enter your order # and shipping postal code on the portal, and if you have any issues finding your order write us at hello@shadeandcompany.com

Orders returned without a valid authorization may face a delay in processing and a credit may not be approved. Please note that the following items may not be returned:

– Any sale (discounted) items

– Items that are not returned in their original packaging and/or were used

– Items that were exchanged

Exchanges:

If you would like to do an exchange, please register an exchange authorization via our portal.

All merchandise must be returned in the same condition as it was received and in original packaging in order to receive a full credit. We subject the right to reject any returns if items are sent back in non-new condition (covered in fingerprints, smudged with makeup, etc.). Once you receive the return authorization, please make sure to ship the products back to us within 2 business days.

Credits are only issued after merchandise has passed our quality control check and are automatically processed to your store account. Please allow 5-10 business days for your credit to show on your account.

* Please note that all sale items are FINAL SALE and cannot be returned or exchanged.

Please note that all sale items are FINAL SALE and cannot be returned or exchanged.

All products purchased at a brick-and-mortar location must be returned for store credit or exchanged at one of our physical stores.

Any shade&Co products purchased at a third party retailer must be returned directly to the retailer for a credit or exchange.

All merchandise must be returned in it's original packaging and condition to be eligible for return. Returns will be rejected if items are returned in non-new condition.

Refunds will be in the form of store credit and will be refunded to your account within 5 - 7 working days once approved and received.

Shipping instructions will be sent upon submitting your return request on our Returns Portal.

Please note that gift cards are redeemable only on our website and cannot be redeemed in-store. All gift cards are final sale and cannot be returned or exchanged.

shade&Co extends a warranty for all products against manufacturer defects within one year of the purchase date. The warranty covers any quality related issues that cannot be attributed to standard wear-and-tear, including scratched lenses and stains.