Refund policy
WHAT IS THE RETURN POLICY?
FULL PRICED ITEMS
We hope you will love your new shade and Company Pty Ltd Sunglasses. However, we do have a returns policy in place if you are not 100% satisfied with your purchase.
To be eligible for an EXCHANGE or CREDIT the following requirements are met:
- The item/s are returned within 7 days of you receiving them
- The item/s must be in original packaging, undamaged and with all the accessories present at the time of purchase
- Log a return for online purchases by getting in touch at returns@shadeandcompany.com prior to sending back the item/s
Please feel free to email us with any questions to aid you in this decision.
Orders must be returned within 7 days from the date of delivery. Unfortunately, if your return exceeds our 7-day policy we will not be able to process your return.
In the event shade and Company Pty Ltd discovers the lack of one or more parts of the goods, the company reserves the right not to accept the returned product, or to charge the cost of the missing parts.
Please allow a minimum of 3 business days for the processing of your return once the return is received. You will receive a confirmation email when your return has been completed. Store credit will be issued to your account within 7 days of receipt.
SALE ITEMS
shade and Company Pty Ltd does not accept returns (exchange or credit) on any sale items unless deemed faulty. We kindly ask you to consider this before committing to a purchase.
shade and Company Pty Ltd does not accept returns (exchange or credit) for any purchases made during the Black Friday and Cyber Monday sale or any Flash Sales.
shade and Company Pty Ltd does not accept discount codes during Black Friday and Cyber Monday Sale or any Flash Sales.
FAULTY ITEMS
Whilst we hope this never happens, if you do receive a faulty item, please contact us immediately so we can personally assist with rectifying the problem as quickly as possible.
HOW DO I ORGANISE A RETURN?
Register your return / exchange via our website. Once approved, you will be notified by email of the return instructions.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to shade and Company Pty Ltd for an exchange or refund are NOT covered or reimbursed by us. If you request an EXCHANGE however, we will cover the shipping cost to send the new item out to you again.
shade and Company Pty Ltd takes no responsibility for missing parcels without proof of delivery. Please ensure return parcels are insured with your chosen courier.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / CREDIT TO BE PROCESSED?
For a CREDIT please allow 5-7 business days from the day the parcel is received to be processed. You will receive a confirmation email when your credit has been completed. The store credit will be available on your shade&Co account.
For an EXCHANGE please allow a minimum of 3 business days for the exchange to be processed and the new item/s to be sent out. A new tracking number will be issued to you via email when the item/s have been shipped.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at hello@shadeandcompany.com so we can personally assist rectifying the problem as quickly as possible.